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We are looking at how services are both organised and delivered. We are studying safety and quality practices in the health care sector as well as drawing upon knowledge and best practice from other industries. To do this, we have brought together a team of highly experienced NHS professionals and academic experts from across the social sciences.


We are taking a closer look at health care practices at different levels; from individual experiences of care to organisation of particular services, through to Trust-wide implementation of Government policy.


We have four research programmes:

Innovations – how can new technologies be safely introduced and managed in the NHS? Can services be organised differently to bridge ‘gaps’ in care and improve quality and safety for patients? For example, we are looking at continuity of care and the patient journey, and the management of complications, in areas such as maternity care and general medicine.

Organisational governance – what systems does an organisation use to ensure it is providing safe, high quality care? For example, we will examine the systems and processes used in areas such as improving infection control and reducing drug errors.


Risk – how do different health care professions handle risk, and how is it calculated and managed by staff and patients? This includes projects such as examining how staff turnover can affect risk, and how data from different parts of the Trust can inform decisions about management of risk.


Workforce – how are staff managed and supported? What are the attitudes and behaviour of those employed in health care? An example is how we are looking at incidents of violence and harassment and the impact they have on staff teams.




In addition to our core research programmes, King's PSSQ is taking the lead on a major new international research project - Quality and Safety in European Union Hospitals: A Research-based Guide for Implementing Best Practice and a Framework for Assessing Performance (QUASER). A 3 million Euro grant has been secured for the work, which also involves Imperial PSSQ and partners from five European countries. More information can be found here.